Troubleshooting FAQs for online submissions
What folder structure do I use for the submission?
The folder structure is outlined in the Submission Checklist relevant to the Green Star rating tool. To view these Checklists refer to the following:
How do I zip the submission?
Once your submission is ready for upload in the correct folder structure you will need to compress the folder into a zip file.
This can be done in various modes but here is a simple option for Windows users:
- Right click folder
- Select “Send to”
- Click on “Compressed (zipped) Folder”
- This will create a “zip” file in the same folder.
Oops, I uploaded the wrong zip file! How can I delete the file and upload the correct file?
Right click on the file that is incorrect and select “Delete”.
The log in didn’t work. What do I do?
If the Username and Password details haven’t worked, please take these simple steps:
- Check you have entered the correct Username and Password, and try again. Please note that the Username and Password is case sensitive.
- If you still have problems, please contact us.
I'm having slow upload/download speeds, what do I do?
This can occur because your internet connection is slow (e.g. adsl connections are an average of 100kb/s and this can mean it'll take a while to upload). To test your internet speed, perform a speed test www.speedtest.net. Feel free to provide a screen shot of the speed test results to firstname.lastname@example.org, and we'll see if there is anything we can do to help you.
If you require further assistance contact the Green Star team, 02 8239 6200.