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Project Support


Project Queries

 

The GBCA offers a number of services designed to help you reduce project risk, achieve clarity, and ensure a successful submission. If you have any questions about these services, contact your Case Manager.

  Credit Interpretation (CIR) Request   A request to use an alternative approach to what
is delineated in the credit.
  How to submit a CIR
  Technical Clarification (TC)   A request to have an element in a credit clarified
to you.
  How to submit a TC
  Area Definition   A request to confirm whether your interpretation
of the nominated area is correct.
  How to submit an Area Definition request
  Eligibility Query   A request to provide clarification around your
project’s ability to be certified.
  How to submit an Eligibility Query
  Credit-by-credit assessment  

To provide teams with the likely outcome of a credit claim, prior to the regular rounds of assessment.

  How to submit a credit-by-credit assessment

 

  • Answers to queries must be included as part of your submission, as they are used by the Assessment Panel when assessing your project. They overrule any guidance in the credit, and are a great way to ensure a successful submission.
  • Queries can be submitted online through the Project Manager Portal. We endeavour to answer all queries within 10 working days. Due to the complexity of some queries submitted, we may require further explanation from project teams. In these cases, your Case Manager will contact you to discuss.
  • Queries must be associated to a project. If a Query is not attached to a project, additional fees, or extended timeframes, may apply at the discretion of the GBCA. Additional fees may also apply if the answer to the query is expected to apply to multiple projects.

 

 

Credit Interpretation Request

A Credit Interpretation Request (CIR) is made when you wish to use an alternative approach to what is specified in a credit. Examples include changes to the compliance requirements, alternative options to the Credit Criteria, recognition of new standards, or a request to have a credit be made ‘Not Applicable’.

 

What information should I include?

  • An outline of why the project cannot meet the Credit Criteria or Compliance Requirements as outlined in the credit
  • A clear and concise explanation of what the proposed alternative is and how it meets the Aim of Credit 
  • Relevant documentation. e.g. drawings, plans, supporting documents.


What should I expect?

Your request will be either approved, with or without additional conditions, or declined. Conditions may include additional documents at the submission stage, or ensuring the alternative request is reflected in other credits. The response to declined queries will outline the reasons why the proposal was not accepted and where possible, options going forward.


Cost

CIRs are $400 (excl. GST) for each request.


Tips

  • Make sure that your request leads you to achieving the Aim of Credit and Credit Criteria. Credit Interpretation Requests are rarely declined for reasonable requests. When they are declined, it is due to the request not being equivalent, or compliant, with the Aim of Credit and Credit Criteria.
  • Responses to CIRs do not constitute as an assessment of your project.
  • Be clear and concise, and only provide relevant information and documents.
  • Contact your Case Manager if you have any questions.

 


Technical Clarifications

 

Technical Clarifications (TCs) are made when you wish for further clarification on an item within the credit, or if you would simply like to confirm that your interpretation is correct.


What information should I include?

  • Quotes, page numbers and references to the Technical Manual
  • A clear explanation of what you would like clarified


What should I expect?

Responses to TCs typically include:

  • Confirmation of your interpretation, or an explanation if your interpretation is not correct
  • Clarification or answer to your question
  • Explanation of the requirements in the Technical Manual and what the project team needs to do

Cost

Technical Clarifications are $100 (excl. GST) each.

Tips
• Before submitting a TC, make sure you have carefully read the relevant credit in the Technical Manual
• Make sure you have a clear question
• Explain how you have interpreted the issue
• Be clear and concise

 

 

Area Definition Request

 

Area definition requests are made when you wish to clarify how a credits should be applied to your project. The process involves the project team submitting a completed Area Definition Template and marked up drawings, and then working with the GBCA to classify each space within the project.

What information should I include?

  • Plan-view schematics; these should be highlighted and marked up in accordance with the space type classification to be used for Ene-1
  • A completed and accurate Area Definition Template


What should I expect?

At the end of the process, you will be issued with an approved Area Definition Template.


Cost

Area Definitions are $400 (excl. GST) for each request.


Tips

  • Before submitting, review the space type classifications that are defined in the credits and guides.
  • Check the Building Code of Australia Class definitions.
  • Review the Property Council of Australia ‘Method of Measurement’.
  • Where there are similar spaces adjacent to each other, group them together under the same ‘Space ID’ this will simplify the process of reviewing your submission.
  • To allow for ease of cross referencing, please develop a sequential area ID framework, so that the ID of spaces run along the drawing axis in a sequential manner.
 

Eligibility Query

 

An Eligibility Query is a query that is submitted to the Green Building Council of Australia (GBCA) when a project team wishes to clarify whether a project meets any of the Green Star Eligibility Criteria

 

What information should I include?

  • Relevant documentation i.e. marked up drawings, plans, supporting documents.
  • Specific details of which aspect of the Green Star Eligibility Criteria your query relates to.

 

What should I expect?

Your request will be approved, with or without additional conditions, or declined. Conditions may include either additional documents at the submission stage, or making sure the alternative request is reflected in other credits. The response to declined queries will outline the reasons why the proposal was not accepted and where possible, options going forward.


Cost

Eligibility Queries are free of charge.

 

Tips

  • Before submitting, read the Green Star Eligibility Criteria
  • Familiarise yourself with the BCA Class requirements for the relevant rating tool
  • Identify whether any of the buildings have shared services
  • Upload drawings, plans and relevant documents to assist in reviewing the Eligibility Query
  • Be clear and concise

 

 

 

FAQ's


Product certification

Question: How can I certify my product?

Answer: The GBCA does not test, review or certify products or materials. In addition, the GBCA does not endorse any claims by manufacturers that their products will help achieve a Green Star rating.

Suppliers must validate the environmental merit of a product or material in the project’s submission for Green Star assessment. This can be done in one of two ways:

1. Third Party Product Certification. Green Star recognises some products that have been certified for their environmental merit by one of the third party certification bodies listed on our website.

2. Product Documentation that validates the product’s compliance with the Credit Criteria found within the Technical Manual. The ESD consultant in charge of putting the Green Star submission together has access to a Technical Manual which outlines all compliance requirements for each of the environmental categories. This consultant is the contact who should communicate the standards and credit criteria relevant to their project team. 

 

Question: I am a supplier and have been engaged to provide materials for the construction of a Green Star project- how does my product get Green Star points? How do I demonstrate my product is compliant with Green Star?

The GBCA does not test, review or certify products or materials. In addition, the GBCA does not endorse any claims by manufacturers that their products will help achieve a Green Star rating.

Answer: When you are engaged to supply a product for a Green Star project, the ESD consultant in charge of putting the Green Star submission together has access to a Technical Manual which outlines all compliance requirements for each of the environmental categories. This consultant is the contact who should communicate the standards and credit criteria relevant to their project. If would like to speak with an ESD consultant, please visit the GBCA Member Directory  where you can assess registered GBCA members who have expertise in this area and will be able to advise.

Alternatively, details for the credits are found in the Technical Manuals and Submission Guidelines that can be purchased from our online shop. GBCA members have free online access to these guides and manuals.

 

Question: A competitor is advertising that they are Green Star compliant/certified. How? Why?

Answer: The GBCA does not endorse any claims by manufacturers that their products will help achieve a Green Star rating.

The GBCA is a member-based industry organisation. We advocate for and support our members in different ways and offer many member benefits. A key benefit is that member companies are entitled to the use of our membership logo on communication and promotional material which is an impressive demonstration of the company’s commitment to sustainability and alignment with the GBCA. 

GBCA does recognise a number of independent product certification schemes and forestry certification schemes.

Products that are certified under GBCA Recognised Product Certification Schemes can help to achieve the following Green Star credits:

Design and Construction Credits

Performance Credits

Furniture Green Cleaning
Flooring Procurement and Purchasing
Assemblies  
Material calculators  
Volatile organic compounds (VOC)  
Formaldehyde minimisation  
Reduced Exposure to Pollutants  

 


Home/renovation

Question: Can I rate my home under Green Star?

Answer: Green Star Design & As Built can be used to rate your home. Please contact us if you are interested in more information.

Question: Does the GBCA recommend and products or suppliers for home renovation?

Answer: The GBCA is a member-based industry organisation. Therefore we do not recommend a specific green building practitioner over another. The best place to start your search for a suitable practitioner would be the GBCA Member Directory or GSAP Directory for qualified Green Star professionals.

Other useful resources include:

www.yourhome.gov.au

www.absa.net.au

www.nathers.gov.au

www.livablehousingaustralia.org.au 

If you are experiencing any technical difficulties or require assistance please view the instructional video on how to register your project, or contact a member of the Green Star Certification Team.