What needs to be included in a query submitted to greenstar@gbca.org.au?

General queries

When submitting a query to Green Star please ensure you clearly state the following:

• The Green Star environmental rating tool you are referring to and the version (for example, Green Star - Office Interiors v1.1)
• The credit (e.g. Man-1 'Green Star Accredited Professional')

Project-specific queries

Project-specific queries should be sent to the project case manager at the Green Building Council of Australia. As each case manager handles a number of projects across Australia, the GBCA requests only one point of contact per project - so only queries from project managers will be answered.

If you are not the project manager, then please contact your project manager with your query.

When sending a project-specific query:

• Thoroughly read the Aim of the Credit, Credit Criteria, Compliance Requirements and Additional Guidance in the Technical Manual, AND Technical Clarifications & CIR Rulings before submitting your query to the Green Star team.
• Include the GS number and project name in the subject line of your email.
• Clearly explain the questions or clarifications required for the credit(s). The more precise and detailed your query, the clearer and more efficient the response.
• If you do not know the name of your case manager, please clearly state this in the email, and your query will be forwarded to your case manager.